Hood Sweeney Technology

IT that works!

Unfortunately most small business people spend more money on running their motor vehicle each year, than on the maintenance of their IT infrastructure.

Simply consider the following questions about your business's IT systems:

• Could your business survive the complete loss of its client data, accounting records, etc?
• How would your clients respond if your systems were hacked and a malicious virus was sent via your email address to every client on your database?
• Do you really know whether your business's back up and disaster recovery plan works - when was it last tested?

In our experience if you cannot get your IT systems back up and running in 2 days you will suffer considerable financial loss, more than 10 days could see your business fail.

IT should be something that simply "works" allowing you to focus on your business.  Hood Sweeney Technology provides your business with IT that works.

We ensure our clients focus on their core business by delivering IT solutions that are:

• Simple to understand
• Cost effective and reliable to run; and
• Delivering tangible benefits to your business and staff

The strong partnerships we have forged with major security, software and hardware vendors, coupled with our comprehensive suite of professional services, help to deliver cost-effective solutions in the following areas:

FIDO

FIDO is the guard dog of your IT systems. However, unlike most guard dogs it never sleeps and doesn't have to be fed!

FIDO provides a system monitor that runs key diagnostic tests remotely, ie every minute of every day the key "mission critical" functions of your IT infrastructure are tested and reported upon. Any area of concern, or faults, are then reported to you immediately - giving you peace of mind that issues are being addressed before your IT system is compromised.

FIDO also provides us the ability to correct many common faults without having to attend your offices, automatically distributes maintenance and security patches & antivirus updates and provides cyclic reporting of performance and trends.

FIDO communicates directly with our Help Desk, if a key function of your IT is at risk a "red alert" is broadcast to our Help Desk and our trained technical staff commence an emergency response within minutes.

Business Internet

Business Internet services specifically tailored for the needs of small to medium-sized business.

We offer services that are not available from "mum and dad" providers, such as:

• Customised design to suit your current network infrastructure
• Selection of appropriate technologies to suit your needs and budget
• Onsite installation and configuration of internet equipment.
• Firewall security configured specifically for your requirements
• Configuration of your existing servers and workstations to optimally utilise the internet whilst maintaining security.

Vonexus

Hood Sweeney Technology has been granted a license to design, sell and implement this leading new breed of VoIp telephone technology which finally eliminates the single supplier dependence of PABX systems.

Help Desk

The Hood Sweeney Technology Help Desk receives calls from clients requiring assistance for their computers and networks. The Help Desk is operated with experienced IT professionals who will attempt to resolve your issue while you are on the phone. There are no queues or promises to "call you back later". If we are unable to immediately resolve your call we guarantee to be working on it either via remote connection, or at your premises within an agreed time frame.

Disaster Recovery Planning

Hood Sweeney Technology has developed effective methodologies that enable us to review, audit and document a business's IT resources. This information is then used to provide a documented IT disaster recovery plan and systems to protect your valuable IT assests and business data.

Risk Prevention

As more businesses utilise the Internet, the need to protect your business network and systems increases. We will proactively identify system weaknesses in your Internet defences before others do. Once a weakness is identified we will work with you to ensure it is addressed urgently.

Hardware and Software Supply

Hood Sweeney Technology's clients benefit from the strong partnerships we have forged with the major hardware, software and networking vendors. These partnerships allow Hood Sweeney Technology to design and implement cost effective solutions for clients - more bang for your buck.

Hood Sweeney Technology acknowledges that rental leasing are the keys to taking advantage of new technology without being locked into equipment that could become obsolete. Our leasing expertise will give your business a flexible, efficient and cost effective funding mechanism to keep your IT resources up to date.

Systems Integration

Highly trained and certified technicians are available to your business. We can offer assistance with networking and communications design, installation and maintenance, server implementation, server adminstration, software and hardware rollout.

Ongoing Maintenance

Hood Sweeney Technology can take full responsibility for your IT resources via an ongoing maintenance program. A Service Level Agreement will be designed to meet the IT demands of your business.

Ongoing maintenance is designed to limit the time when your computer systems are not available to you due to failures, corruptions or other problems. The strategies are simple and effective once they are in place and managed.

Emergency Response Team

Sometimes, despite the best efforts of everyone, your computer system will fail or be compromised.  We have experienced this situation many times over our years in the IT support industry and we have crafted an emergency response to ensure the impact to your business is minimal.

It is not unheard of to find our team working completely through the night to get systems reconstructed and back in working order.

Hood Sweeney Technology is a:

• Microsoft Certified Partner
• IBM Business Partner
• Novell Silver Partner
• Cisco SMB Select Partner
• HP Accredited Reseller
• Citrix Silver Partner
• Sony Vaio Reseller
• Vonexus Gold Reseller